Frequently Asked Questions

We believe in loving the process, not just the cost. Behind every Helix Family product is a team of pros, and we guarantee that your purchase will be made with love.

Helix Family is a family-owned supplement brand trusted by many loyalconsumers because our unique fusion of nature and science allows youto improve your health and discover your best life.

Once order credit is approved, most orders for in-stock items are shipped the next business day, excluding holidays. Once your order leaves our warehouse, shipping times depend on your address and shipping method. A tracking number will be emailed to you once your order has shipped.

Orders with standard shipping are processed after authorization and credit card verification. Orders shipped using standard shipping cost approximately $5 and are usually delivered within 2-4 business days of placing your order. Free shipping is offered for all orders of $35 or more.

Helix Family - delivers to addresses within the continental United States.

We want you to feel your best, so we guarantee your satisfaction! Your happiness means everything to us. If you are unhappy with your order, simply return the item if unopened within 30 days and we will refund your money. Once we receive the package, you will be refunded the full price of the item. Unfortunately, no returns will be accepted after 30 days. To make a return, simply fill out the form below and let us know why you are returning the item.